Receiving a Hubbuy parcel: inspection, unboxing and missing items

Prepare your delivery records in advance

Keep the international tracking number, parcel item list, packing information and purchase records accessible before the delivery arrives. If somebody else will receive the box, explain how to check the label and packaging and how to contact you if anything looks wrong. Make sure the recipient can respond to the carrier’s messages or collection notice.

Save the latest delivery instructions through the carrier’s verified channel. A safe-place delivery, collection point or apartment reception can create a different receiving situation from a doorstep handover. Understand where the parcel will be left and how you will retrieve it. Do not depend on a general shipping estimate once local tracking gives a specific delivery or collection event.

Keep the final packing list from your consolidation plan so the delivered contents can be compared with what was actually dispatched.

Inspect the outside before signing where possible

Check the parcel label, corners, surfaces, seals and any sign of opening or resealing. Notice wet patches, major crushing or an obvious discrepancy in the box. Where a signature or inspection is available, record a problem with the delivery person and follow the carrier’s procedure for a damaged parcel. A refusal or reservation should be explained accurately rather than used automatically for every small packaging mark.

Take clear photos of the whole box and the affected area. Keep the shipping label legible so the evidence can be linked to the parcel. If you cannot inspect at handover, document the package promptly on collection or retrieval, before removing tape or throwing away the outer packaging.

Make the unboxing record continuous and useful

Place the parcel on a stable surface and record its unopened condition, labels and seals before opening it. Keep the box and contents in view as you unpack, then show each item and the relevant product labels. For a mixed parcel, compare the actual contents with the item list while the record is being made.

The aim is to show what arrived, not to create an edited presentation. Avoid pausing to reorganise a suspicious or damaged item before recording it. Supplement the video with sharp photographs of any issue, because a blurry video may not reveal a torn seam or missing attachment. Save the original recording and files rather than only a compressed social-media version.

1. Record the unopened parcel, label, corners and seals.
2. Keep the parcel and contents in view as you open it.
3. Show each item and its identifying label without rearranging a problem first.
4. Compare quantity and accessories against the parcel item list.
5. Save the original video and clear close-up photographs.

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Check quantities and inspect the affected product

Count items, accessories and separate packages before concluding that something is missing. Check pockets, internal compartments and protective wrapping that may contain smaller pieces. Compare the item label and selected variant with the warehouse record. A product reference photograph can differ from your order, so use the records for the actual packed goods.

If something is damaged, photograph the problem close up and show its position on the complete item. Separate a damaged shipping box from a damaged product in your report. Keep all protective material, tape and labels, even if they appear unimportant. They may help explain how the contents were protected or whether the parcel had been opened.

Use the QC review checklist to compare identifiable visible details.

Report promptly and keep the evidence

Report damage or shortages promptly to the carrier and Hubbuy support through their verified channels. Check the reporting deadline for your purchased service and record the carrier’s delivered timestamp. Do not wait for one party’s investigation to finish before notifying the other if their deadline is approaching.

Give support the parcel number, delivery date, affected item, quantity and a concise description. Attach the outer-package photos, item photos, unboxing record and purchase evidence as appropriate. Keep the box until the carrier or support confirms it is no longer needed. A report made promptly with specific evidence is easier to investigate than a later message after packaging has been discarded.

Keep the claim and the requested remedy clear

Send one clear issue report and retain its investigation reference. Identify the affected contents and the requested review; compensation depends on the applicable service terms.

A problem found after delivery needs a parcel investigation using these records. If the goods are still at the warehouse, use the pre-shipping return and exchange guide to decide before international dispatch.