Quick answer
Review the received item as soon as its photos are available. If a decisive detail is missing, request a recheck; if the variant is wrong or a problem is confirmed, pause packing and request an eligible remedy. Keep tags and packaging, check the order’s return deadline and compare the agreed costs before deciding.
Review the order while the return window is open
Check the order’s available return or exchange options as soon as receiving details and photographs appear. Note the deadline, seller acceptance and any product-condition requirements. The much longer warehouse storage period is not an extended return window.
Compare the item, colour, size, quantity and version you selected with the received evidence. If one essential view or measurement is missing, request it promptly. Waiting for another seller’s shipment can consume the time available to decide about an item already received. Plan any later consolidation with the shipping and storage guide.
Identify the reason before requesting a remedy
A wrong colour, incorrect size supplied by the seller, missing item or visible damage is different from deciding that you no longer want a correctly supplied product. Explain the actual issue and attach evidence. The reason affects how the seller assesses the request and who may bear the relevant costs.
For example, distinguish “I selected size L but the received label says M” from “The size-L garment is the one I ordered, but its measurements will not suit me.” In the first case, show the order selection and label. In the second, keep the product unworn and ask about an eligible change-of-mind return rather than inventing a quality fault.
| Reason | Evidence to prepare | What to clarify |
|---|---|---|
| Wrong variant supplied | Selected order option plus received label or photo | The correction or return available for the mismatch. |
| Visible damage / missing part | Identifying photo, close-up and expected contents | Whether a recheck, replacement or return is appropriate. |
| Changed mind / unsuitable fit | Condition, tags and actual measurements | No-reason eligibility and your applicable costs. |
Preserve packaging and the item’s condition
No-reason returns depend on the item remaining suitable for resale. Retain tags, accessories, seals and packaging while making your decision. Custom-made, resale, certain hygiene-sensitive and other excluded items may not qualify. Removing packaging or asking the warehouse to discard product attachments can also affect eligibility.
Make inspection requests with that in mind. A photograph of a size label may answer your question without removing a seal or cutting a tag. If opening a product is necessary, ask how that action affects its return conditions before approving it. Keep the relevant photos so the seller can see the item’s condition when the return request was made.
Before opening a seal or removing packaging, check QC and inspection limits.
Make a decision before approving international packing
Ask for the outcome that matches the problem: a measurement recheck, a missing-accessory check, an eligible return or an exchange for a confirmed available size. Identify the exact item and quantity, and keep it separate from goods that are already accepted for shipping.
If a recheck resolves the question, review the new evidence before accepting. If a return is agreed, preserve the item’s condition and follow the approved instructions. Do not arrange international dispatch while that decision is pending; a seller-side remedy is a different process from investigating a delivered parcel.
| What the evidence shows | Decision to consider |
|---|---|
| Essential label, view or measurement missing | Request a focused recheck before deciding. |
| Confirmed wrong variant or visible defect | Pause packing and ask for an appropriate remedy. |
| Correct item but unsuitable fit | Check change-of-mind eligibility and applicable costs. |
| Replacement size unavailable or delay unacceptable | Compare an eligible refund with a different purchase. |
Compare return and exchange costs
Return costs can include domestic postage and any applicable handling charge. The displayed charge can depend on the request reason, current service terms and your previous usage. Ask for the actual breakdown before approving the return. A seller’s shipping-insurance offer does not guarantee that every postage cost will be reimbursed.
For an exchange, also consider availability and time: the original goods may need to reach the seller before a new variant is dispatched and checked into the warehouse. Compare that process with a refund and a separate new purchase. Keep enough account balance for agreed fees, but do not assume that paying a fee guarantees the seller will accept an otherwise ineligible return.
Compare a size exchange with a new purchase
Ask whether the desired size is available, when replacement dispatch occurs and which postage and service charges apply. Compare that confirmed process with a refund and a new order; do not assume the replacement will reach the warehouse immediately.
Close the decision and update your parcel plan
Keep the agreed result and any refund or replacement record. Remove returned goods from the planned international parcel. Review a replacement’s own QC and measurements before accepting it; the earlier inspection does not apply to a different received item.
After international delivery, damaged packaging or missing contents need the evidence described in the parcel-receipt guide. Keep that investigation separate from a change-of-mind request raised while goods are still in the warehouse.
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